Front Office Chaos Creates Distractions

The Front Desk Drama 

How does your front office run on a daily basis?  Is the phone constantly ringing off the hook, are patients waiting impatiently for appointments to be scheduled, are charts forever disappearing from the front desk......if this is the norm for your front office it could mean one of two things. Your practice is thriving, you have more patients than you can handle and business is booming or this could be a sign of disorder and constant confusion. Regardless of your answer,as the big date October 1, 2014 looms over our heads it's time to gain control over the front desk. Did you know the front office has a direct effect on two main components of the medical practice: customer service and the financial bottom line. If chaos is the norm for your office, I can assure you that these distractions are creating errors, that will end up in the billing department, which causes write offs, which leads to revenue loss. Let's face it, if patients are not receiving courteous customer service they are likely not to return or refer their family or friends to your practice which ultimately causes revenue loss. The front desk is truly the face and frontline of your medical practice....it's time to tackle, address and revamp the problems and get ICD-10-CM ready!